![]() Store employees at Spectrum aren’t customer service reps, they are sales reps. And then they get in the habit of doing this, adding services over the phone and then wanting the store employees to do all the work involved and all they did was click together a cart and throw in shit the customer immediately asks me to remove. And OP’s account was probably screwed up in some way that’s unfixable by the people who didn’t help anyway.Īnd the “extra work” I mean is when someone calls in for the sale, the easy step, and then comes into the store and expects me to reset their carrier login info to get their porting information and even call THEIR carrier to get it, then port their numbers, wait with them while a line backs up behind them, transfer all their data for them, explain how to use their phone to them, and oh while I’m at it can I give them any discounts - all while this is lowering my pay and someone else is getting a commission check for it. Honestly I do not want to argue about this. However, you won’t reach an agent immediately. Scroll down on the following page to see two numbers you can call: one for internet, TV, and home phone services, and one for Spectrum Mobile. If not say you need to talk to a spouse or something To reach an agent by phone, visit Spectrumand click or tap on the Contact Uslink at the bottom of the page. Once they've done what you need if you want the BOGO take them up on it. To use a tactic to your advantage get excited about the BOGO but only if they can get your device switched over, pretending to want to buy more will make the agent work harder for you. ![]() The wait for a supervisor can be seconds or minutes. Also if you for some reason feel like there is any resistance ask to speak to supervisor, manager or director. This will put the agent in a more careful and defensive mindset if they are reminded that you can pull any call you are involved with through the FCC so they will try their hardest. Also ask for their name and ask if the call is recorded. They will offer you BOGO for the rest of this month and it is a good offer if you need a second line, DO NOT explain your trouble because for some if it seems hard send it to someone else. Call in for sales and say: I want to replace an existing device. ![]() Yes spectrum doesn't like when you can do something yourself because they can't pitch you services. ![]()
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